ICICI (Industrial Credit & Investment Corporation of India) Bank is a multinational company headquartered in Mumbai, Maharashtra. ICICI Bank is India’s second-largest private bank as well as the fourth-largest bank in terms of assets. It offers various banking products and financial services with over 5275 branches and 15589 ATMs in India. It offers its services in 17 Countries.
Customers can contact ICICI Bank Customer Care/ICICI Bank Helpline for Personal Banking queries at given number:
1860 120 7777
If the customer has any query or unhappy with the services of the bank they can send an SMS
“UNHAPPY” to 5676766.
Customer can also contact through email at – firstname.lastname@example.org
|BANKING SERVICES||ICICI BANK HELPLINE|
|Business / Corporate / Retail Institutional Banking||1860 120 6699|
|Wealth / Private Banking||1800 103 8181|
|Overseas Travelling Customers|
(only available from numbers outside India)
|Personal Banking / Private Banking / Wealth|
+91 40 7140 3333
|Business / Corporate / Retail Banking|
+91 22 3344 6699
ICICI Bank Customer Care/ICICI Bank Helpline (Alternate Numbers)
|City||Personal Banking||Corporate/ Business/ Retail Banking|
ICICI Bank Customer Care via Post –
You can write your queries and feedback to the following address:
ICICI Bank Limited
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor
Survey no: 115/27, Plot no. 12
Hyderabad – 500032
ICICI Bank Credit Card Customer Care
ICICI Bank Credit Card Customer Care service can be reached in the following numbers, for query or issues related to your credit card, you can simply contact at ICICI Bank credit card customer care numbers. ICICI Bank Credit card customer care number works 24*7.
1860 120 3399
040 71403333(Tolled Number)
1800 200 3344
ICICI Bank Personal Loan
ICICI Bank Personal Loan facility Claims to approve the desired loan within 3 Seconds. You can simply SMS for ICICI bank Personal Loan details in the given format at the following number :
PL TO 5676766
Visit the Official website, you can request a call back for ICICI Bank Personal loan, check your eligibility, and at the same time, you can also apply for ICICI Bank Personal loan.
ICICI Bank Customer Care Details for NRI Customers
NRI customers can call for their queries or complaints at the following numbers:
|Country||Customer Care Number|
|Bahrain||800 04 877, + 973 17 576 161|
|Canada||1866 ICICI 4U|
|Hong Kong||+852-22342651, +852- 22342655|
|Russia||+ 7 495 981 4988|
|Sri Lanka||+ 94 11 4242448|
|UAE||8000 9114 001|
|UK||0 8081 314 151|
|USA||1866 ICICI 4U|
|From India – For NRIs when in India||1800-102-5600|
|Non-Toll-Free Numbers to India (From any Country)||91-40-3099 8025|
You can also write at – email@example.com
ICICI Bank Grievance Redressal
Part I – Phone Banking/ Phone Banking Officer
Call: 1800 200 3344 (between 9 a.m. to 6 p.m. from Monday to Friday.)
For any unresolved query, you may register your grievance by dialing the given number, please keep Service Request Number (numeric digits only), it should not be more than 2 months old.
If your concern is not fulfilled with the solution given, then you can escalate the issue to the head of Phone Banking, for this purpose you can find a form that is available on the official website of the ICICI Bank.
If you are still not happy with the solution, then you can further escalate the issue to the bank’s principal nodal officer.
You can submit the request online or contact him via phone at – 022-26538027
Or send him an email at – firstname.lastname@example.org
Part II – Senior Management
Contact details of the Senior Management/business heads of various products offered by ICICI bank are given below. Contact the corresponding business heads according to your area of concern.
(You can contact them between Monday to Friday, and between 10 am to 5 pm, except bank holidays).
Once your request is received, you will get an acknowledgment within 4 business days via email.
For Issues Related to ICICI Bank Personal Loan & Credit Card –
Mr. K. Roy, Senior General Manager – Head Credit Cards & Personal Loans
Telephone No.: 022-39337932
E-mail address: email@example.com
For Issues Related to Home & Vehicle Loans –
Mr. A. Saha, Senior General Manager
Telephone No.: 022-39337934
E-mail address: firstname.lastname@example.orgemail@example.com
For Issues Related To Demat Services –
Mr. Neelakantan Pillai, Deputy General Manager
Telephone No.: 022-39337936
E-mail address: firstname.lastname@example.org
For Issues Related To Other ICICI Banking Products & Services –
ICICI Bank Ltd.
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Part III – Zonal Heads
If the grievance redressal is still unable to solve your query/complaint, you can contact the zonal heads of your banking area. Here are the contact details of the same:
|Zone||Name||Telephone Number||Email Address|
|East||Mr. Avijit Saha, General Manageremail@example.com|
|North||Mr. Kumar Ashish, Senior General Managerfirstname.lastname@example.org|
|South||Mr. Amit Palta, Senior General Manageremail@example.com|
|West||Mr. Ravi Narayanan, Senior General Managerfirstname.lastname@example.org|